0461 490 771 info@midpointpsychology.com.au

Frequently Asked Questions

Explore our FAQs to find solutions to common queries about our services, appointment scheduling, payment options, and more. Whether you’re curious about our approach, policies, or what to expect during your visit, we’re here to provide clarity and guidance every step of the way.

About us and our services

At Midpoint Psychology, we provide individual therapy sessions conducted face-to-face in our consultation rooms, or via telehealth. This one-on-one approach aims to help individuals struggling with various mental health difficulties or life challenges to build insight, manage symptoms and facilitate change.

You do not need a referral to see a psychologist – you have the option to make an appointment directly with us without obtaining a referral from your GP or a psychiatrist. In this case, you will be responsible for paying the full session fee.

If you wish to explore your eligibility for a referral under a Mental Health Treatment Plan, we recommend that you consult with your GP or a psychiatrist before scheduling your initial appointment. They can provide guidance on whether this plan is suitable for your situation.

If you are referred by a GP or psychiatrist under a Mental Health Treatment Plan, you are eligible for a Medicare rebate. A Mental Health Treatment Plan allows for 6-10 treatment sessions per calendar year with a rebate of $93.35 per session. If your bank details are registered with Medicare, your rebate will be deposited by Medicare into your bank account following your session. According to Medicare, these funds typically appear in your bank account within 2-3 business days.

Please note: your referral and Treatment Plan must be received by Midpoint Psychology prior to your first session. You are only eligible for the Medicare rebate if your plan is dated on or before the day of your first psychology session.

Additionally, your psychologist is obligated as a Medicare provider to provide regular updates to your referrer regarding your attendance and progress.

As each health fund and policy differs, you will need to check with your insurer whether you are eligible for a rebate for psychological treatment. If you are eligible, we can assist by providing you with a paid invoice following your appointment with the relevant private health fund codes to enable you to claim directly from your insurer.

Please note: you cannot claim a rebate from both Medicare and your private health fund for the same session. You can only claim a rebate from one or the other.

Yes – we offer telehealth appointments via an easy-to-use platform that complies with Australian privacy and security regulations.

Yes, we offer appointments Tuesday evenings and Saturday mornings.

Booking an appointment at Midpoint Psychology is a straightforward process using our easy-to-use online booking system. Simply navigate to our bookings page and choose a time slot that aligns with your schedule.

After scheduling your first appointment, you will receive a welcome email confirming the date, time and location of our practice. You will also receive a link to our new client forms. We strongly recommend that you complete these before your first appointment to allow your psychologist time to prepare for your appointment.

By following these steps, you can efficiently and easily book your appointment online at your convenience. If you encounter any difficulties or have specific preferences, please feel welcome to contact us and we’ll be happy to assist you in the booking process.

Midpoint Psychology has a 48-hour cancellation and rescheduling policy. This means that if you need to change or cancel your appointment, you must arrange this no later than 48 hours prior to your scheduled appointment time. This provides us enough time to offer your appointment to other clients. Cancellations made within 48 hours of your scheduled appointment time and missed appointments are subject to the full session fee.

Please note: Medicare and private health insurances do not provide rebates for cancelled or unattended appointments.

The cost of an individual psychology session at Midpoint Psychology is $265. If you are accessing sessions under a Mental Health Treatment Plan, the gap (out-of-pocket) payment is $171.65.

About your therapy experience

It is very normal to feel a little apprehensive or nervous prior to your first appointment. At Midpoint Psychology, it is our goal to make you feel as welcome and comfortable as possible during this process.

Upon arrival, your psychologist will guide you through some important information regarding confidentiality and informed consent. If you have been referred by a GP or psychiatrist, your Mental Health Treatment Plan will also be reviewed.

Your first session will primarily focus on discussing the issues prompting you to seek therapy and your goals and expectations. Your psychologist will explore relevant background history, including your family circumstances, relationships, work, interests etc., – in addition to any past therapy experiences. This information will assist you and your psychologist during subsequent sessions to gain insight and understanding into potential triggers and factors maintaining your symptoms or difficulties.

Most importantly, your first session will conclude with the development of a collaborative and flexible plan for future therapy sessions. This plan will take into account your goals and expectations, ensuring a personalised approach tailored to your specific needs and circumstances.

At Midpoint Psychology, we prioritise creating a supportive and safe environment to facilitate your journey towards mental health and wellbeing. You can learn more about what to expect in your first session here. Please feel welcome to contact us if you have any additional questions or concerns prior to your first appointment.

You will need to complete our intake and consent forms prior to your first session. These will be emailed to you after you book your first appointment. These forms address important aspects such as privacy, confidentiality, and access to information. If you have any questions regarding these forms or your rights in therapy, you are invited to discuss these with your psychologist during your first session.

Prior to your session, take some time to jot down any additional questions you may have or key points you would like to communicate. If articulating your objectives for seeking therapy proves challenging (and this is common!), you can use the “Miracle Question”: If a miracle occurs and whatever led you here is resolved, how would your life be different? How would your thoughts, feelings, and behaviours change?
Reflecting on this question may assist you in clarifying and expressing your goals, needs, and the purpose behind you attending therapy at this point in time.

At Midpoint Psychology, we recognise that each individual is unique. The number of sessions you need will be shaped by a multitude of factors, including the reasons that you are seeking therapy and your desired outcomes.

For some individuals, therapy serves as a means to develop coping strategies, change a specific behaviour or improve certain relationships. This type of work can be short to medium-term, with the option of checking in less frequently over time to address setbacks or prevent relapse.

For others, seeking therapy may be a means to change long-standing patterns, rooted in adverse early life experiences. This kind of therapeutic work may take place over an extended period of time, but will still take into account each individual’s pace and preferences.

Finally, some individuals may come to therapy for a single or handful of sessions to address a specific issue in their life or problem-solve a particular concern.

At Midpoint Psychology, we are committed to providing personalised and flexible therapeutic care that aligns with your journey and goals. Whether you’re seeking short-term solutions or long-term exploration, we are here to support you at each stage.

Sessions at Midpoint Psychology are 55 minutes.

Trusting your instincts is crucial when it comes to the therapeutic relationship. If, after a few sessions, you don’t feel like the match is quite right, we encourage you to listen to and honour these instincts. Each of us has unique personalities, and we naturally do not connect with everyone we meet. While it may feel inconvenient to share your story again with a new psychologist, finding someone you feel comfortable and at ease with is essential for a fulfilling and successful therapy experience.

At Midpoint Psychology, we recognise the significance of finding a psychologist with whom you click. We understand that not every match is perfect, and we won’t be offended or defensive if you decide to explore another psychologist within our practice or elsewhere. We encourage open discussions and value feedback about our approach.

If the match doesn’t feel right, you can directly communicate with the psychologist, and they can offer suggestions for a potentially better match – whether within our practice or externally.

At Midpoint Psychology, we adhere to evidence-based practices. This means that we integrate the best available research evidence with clinical expertise and individual client values. Some well-known treatment approaches that research has found to be effective in treating a range of mental health concerns include Cognitive Behavioural Therapy (CBT) and Acceptance and Commitment Therapy (ACT). However, most psychologists are trained in a range of evidence-based modalities which enables them to tailor a treatment plan specifically to your unique circumstances.

Confidentiality is the bedrock of a therapeutic relationship with a psychologist. Generally, all information shared during your sessions is treated with the utmost confidentiality. However, there are some important exceptions – for example, if there is a concern about you or someone else’s immediate safety; or if your information has been subpoenaed by a court.

We emphasise that if an exceptional circumstance becomes relevant during the course of therapy, your psychologist will discuss this with you. Open communication is essential, and your psychologist will strive to balance principles of confidentiality with the ethical and legal responsibility to ensure the safety and wellbeing of all parties involved.